Natopia Heart Tree   Every experience, discovery or retreat you book helps us to support a natural planet cause!
 

Payments

When will I pay?

Experiences in the Experiences area of the website require 100% payment by credit card at the time of booking.  

Discovery and Retreat experiences require a refundable guarantee deposit to be paid at the time of booking by credit card.  Some experience providers also require an additional deposit payment to be made by credit card or bank deposit to secure the booking and after booking and a balance payment on the day of having the experience.  Please check the booking conditions for the experience.


Does the experience provider need a deposit or a payment in advance?

 Most experience providers for Discovery and Retreats require an advance payment or deposit by credit card or bank transfer to guarantee your booking.  If a deposit is required you will find the details for this under ‘More Details’ on the experience detail page and in the Booking Conditions for the experience as detailed in the Booking Cart. 


Why do I need to give my credit card details to the Experience Provider?

Experience Providers request credit card details to secure your booking.  Your credit card details may be used to charge an additional prepayment value or retained as a guarantee of payment as part of their booking policies. 


Can I make a booking without a credit card?

 A valid credit card is required to purchase experiences in the Experiences area of the website and to make a refundable guarantee deposit at the time of booking for Discovery and Retreat experiences.  Most Experience Providers also require you to supply them with your credit card details to guarantee your booking.  There are some experience providers who do not have credit card facilities who may require a prepayment by bank deposit to guarantee your reservation.  Please review the booking conditions for your experience. .


Why has my credit card been charged for Discovery & Retreat experiences?

Your credit card may have been charged as part of the experience providers  booking prepayment policy.  Please check the booking conditions for the experience and the experience provider’s prepayment policy in your confirmation email and experience voucher and on the experience detail page.  If you feel you have been charged incorrectly, please contact the experience provider directly. 


What is a pre-authorisation?

 When you make a booking sometimes the experience provider will contact your credit card company to confirm that your credit card is valid and has not been stolen or lost.  At this time they may also confirm that you have sufficient funds to pay for the experience reserved in the form of a pre-authorisiation of the full amount of your booking.  However, your card will only be charged in accordance with the experience providers payment policies for the experience as outlined on the experience detail page and in the confirmation email and experience voucher you have been sent. 
 

Which credit cards can I use to complete my booking?

 Mastercard, Visa and American Express are the credit cards accepted by Natopia to make your booking. 


Is Natopia a secure site?

Natopia uses a secure connection for your booking and all sensitive information exchanged between your computer and our site is encrypted using SSL(Secure Socket Layer) which ensures that your information is transmitted securely and is safe from third parties.

Natopia does not store any information regarding credit cards.
 

The credit card that I used to make a booking is no longer valid. What should I do?

 Please contact the experience provider directly to provide your valid credit card details over the phone. You can find their contact information, in your confirmation email and experience voucher or online in the booking history page of your account page. 


Can I pay for my experience with a different credit card than the one used to make the booking?

 In most cases the experience provider will accept payment for the experience with a different credit card or in cash. To confirm these details please contact the experience provider directly. 


When do I pay the remaining balance for my experience?

In most cases you will pay the remaining balance for your booking for Discovery and Retreat experiences directly to the experience provider upon arrival at the location specified to undertake the experience.  Please check the experience provider’s payment policy and Booking Conditions as detailed on the experience detail page and in the confirmation email and experience voucher you are sent.

The default currency for payments on the Natopia.com website is Brazilian reais (BRL).  In exceptional circumstances where the experience providers selected currency is not Brazilian Reias, then you will pay the full value of the experience or a deposit value in Brazilian Reais based on the currency rate on the day of payment. 


What types of payment are accepted?

The majority of our experience providers accept payment by credit card with the accepted cards being Mastercard, Visa and American Express.  However some providers do not have credit card facilities and will require payment of deposits by bank deposit or similar and payment of the balance in full in cash on the day of the experience.  Please check the payment policy and booking conditions for the experience.


Are there any additional costs?

No. All costs displayed are the total cost.

For Discovery and Retreats Natopia requires a refundable guarantee deposit to secure your booking.  In addition many experience providers require a second upfront payment or deposit either by charging your credit card or by bank transfer in order to guarantee your reservation.  The prepayment or deposit amount and how this is to be paid is determined by each experience provider and specified as part of their payment and the Booking Conditions for the experience.
 

Is the deposit or upfront payment refundable?

In the case of the non-refundable guarantee deposit paid to Planet Natopia for Discovery or Retreat experiences, if your booking is cancelled or modified by you up to 45 days before the date of arrival, the guarantee deposit will be converted into credits for future bookings on the Website for a period of 6 months on and from the cancellation date.  If you cancel or modify your booking after 45 days, in addition to possible fines levied by the Experience Provider the guarantee deposit will be forfeited and used to cover administrative expenses. 

Refund of the deposit or upfront payment made to the Experience Provider is subject to each experience provider’s terms and conditions.  In the majority of cases where the experience has been cancelled by the experience provider you will receive a refund of the entire deposit or prepayment.  In the case of cancellation by you a refund will be subject to the refund and cancellation policies of the experience provider which can be found on the experience detail page and in the confirmation email and experience voucher you are sent.  Please check each Experience Provider’s Booking Policies before confirming your booking.