Natopia Heart Tree   Every experience, discovery or retreat you book helps us to support a natural planet cause!
 

Concierge Service

LET US ENSURE YOU HAVE AN UNFORGETTABLE AND INSPIRING EXPERIENCE!

At Natopia we are committed to delivering you with an unrivalled personalized service that exceeds your expectations. Our mission is to provide you with unforgettable and inspiring memories. To this end all our retreat guests are assigned a complimentary and dedicated concierge to assist you with all of the details of your stay, large or small, to ensure you have a perfect experience.

NATOPIA ADVANTAGES

When you book a retreat with us, you are entitled to Natopia Advantages. Natopia Advantages are little extras available with your booking that will transform your entire stay. Extras such as welcome gifts, complimentary upgrades (when available), early check-in and late check-out, discounts on fine dining, spa treatments, or perhaps even a bottle of wine or fruit basket waiting for you on arrival. 

TRANSFERS

Is this the first time you are traveling to this retreat? Unsure how you'll get there? Your personal concierge is available to work with you to coordinate all your arrival details well in advance. They will organize your pick up and drop off and put together a complete range of pick up and transfer options. You will be able to select from a wide range of luxury vehicles, boats, helicopters and even luxury jets. All at the best of rates!

TOURS AND ACTIVITIES

We believe in creating customized holiday experiences. Whilst we know the majority of our guests have booked one of our retreats to relax and laze besides the pool or beach we also recognize that having local experiences is an important part of your holiday experience. Your personal concierge is available to coordinate a number of tours and activities with our network of reliable local experience providers, to help you get the most of your stay. From boat trips, river rafting, SUP lessons, wildlife encounters, rainforest tours and more.... we will help you truly experience the destination and leave you with lasting memories!

WELLBEING SERVICES

Are you looking to be pampered during your stay? Many of our retreats have a range of wellbeing services on site but if you are looking for something different or more personalized your personal concierge is available to provide you with access to some of the finest spas, yoga, fitness studios or even personal trainers available. We are here to help you truly unwind because we know you deserve it.

NATOPIA ADVANTAGES
(image – small square images in front of text – image of bottle of wine or something represent advantages)
When you book a retreat with us, you are entitled to Natopia Advantages. Natopia Advantages are little extras available with your booking that will transform your entire stay. Extras such as welcome gifts, complimentary upgrades (when available), early check-in and late check-out, discounts on fine dining, spa treatments, or perhaps even a bottle of wine or fruit basket waiting for you on arrival.  

TRANSFERS
(image – small square images in front of text – image of bottle of luxury vehicle, helicopter, jet)

Is this the first time your traveling to this retreat? Unsure how you'll get there? Your personal concierge is available to work with you to coordinate all your arrival details well in advance. They will organize your pick up and drop off and put together a complete range of pick up and transfer options. You will be able to select from a wide range of luxury vehicles, boats, helicopters and even luxury jets. All at the best of rates!
 

NATOPIA ADVANTAGES
(image – small square images in front of text – image of bottle of wine or something represent advantages)
When you book a retreat with us, you are entitled to Natopia Advantages. Natopia Advantages are little extras available with your booking that will transform your entire stay. Extras such as welcome gifts, complimentary upgrades (when available), early check-in and late check-out, discounts on fine dining, spa treatments, or perhaps even a bottle of wine or fruit basket waiting for you on arrival.  

TRANSFERS
(image – small square images in front of text – image of bottle of luxury vehicle, helicopter, jet)

Is this the first time your traveling to this retreat? Unsure how you'll get there? Your personal concierge is available to work with you to coordinate all your arrival details well in advance. They will organize your pick up and drop off and put together a complete range of pick up and transfer options. You will be able to select from a wide range of luxury vehicles, boats, helicopters and even luxury jets. All at the best of rates!